Make a referral
Tell us when something isn't right.
We welcome complaints as a chance to learn and improve. Nobody will be treated differently for raising a concern, and safeguarding concerns are acted on immediately.
Who can complain
Anyone. That includes young people, parents, carers and family members, social workers and placing authorities, staff, volunteers, members of the public, and advocates acting for a young person.
For young people
You can talk to any member of staff you feel comfortable with, in whatever way suits you. You can also contact the Children's Rights and Advocacy Service, or Ofsted, at any time.
How we handle a complaint
- 1Informal resolutionSimple concerns are resolved within 24 hours wherever possible.
- 2Local resolutionAcknowledged within 2 working days, with a written response.
- 3Registered Manager investigationAcknowledged within 2 working days, investigated objectively, with written findings and actions.
- 4External reviewReferred to the placing authority or safeguarding team where needed, or at your request.
The person a complaint is about is never involved in investigating it. Advocacy and interpretation support are available.
If your complaint is about the Registered Manager
Nathan McIntosh, Nominated Individual
07780 534840
nathan@inhousesa.org